Customer Service Associate

24 Feb Customer Service Associate

This Customer Service Associate is fluent in the language of a target customer group. Under direct supervision, responsible for customer service on the sales floor as well as selling merchandise and/or assisting customers with purchases, orders and deliveries. Restores shelves and maintains merchandising and visual display standards. Implements stock control and security procedures and maintain appropriate records.

Duties and Responsibilities

  • Customer Service.
  • Increases the average sale per customer by:
    • Gives all customers prompt, friendly and courteous service.
    • Gives product information to customers and offers recommendations to customers when appropriate
    • Demonstrates effective selling techniques such as suggestive selling and promoting the gold card program along with the packing and delivery service.
  • Perform general floor maintenance and housekeeping, monitors and maintains the condition and safekeeping of merchandise.
  • Assist managers with handling customers complaints.

Knowledge, Skills and Abilities required

  • Knowledge of retail floor-sales technique.
  • Knowledge of retail floor-merchandising and stock control procedures.
  • Knowledge of basic visual merchandising techniques.
  • Ability to safely use cleaning equipment of supplies.
  • Ability to sort, check, count and verify numbers.
  • Knowledge of store security and safety procedures.
  • Ability to speak fluently a foreign language such as Japanese, Spanish, or the native language of a target customer group.
  • KNOWLEDGE OF CUSTOMER SERVICE STANDARDS AND PROCEDURES.

Working Conditions and Physical Efforts

  • Occasionally requires handling of objects up to 15 lbs or standing and/or working for more than 8 hours per day.
  • Very limited exposure to physical risk.

Fill Out the Application

To apply for this job email your details to HR@ABCSTORES.COM

Apply using webmail: Gmail / AOL / Yahoo / Outlook

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