Position title
LINEAGE RESTAURANT - Host
Description

Responsibilities include greeting guest, taking reservations, phone etiquette, reservations, to go ordering, cash transactions, seating and ensuring guests satisfaction and experience while working within a team atmosphere

Responsibilities
  • Floor Operations
  • We have a greet guests first attitude using a proper salutation and surnames
  • We initiate all contact with guests as soon as they enter, no matter where in line they are
  • We greet standing tall with welcoming smiles and eye contact
  • Communicate all special occasions, needs and requests of guests to staff and management
  • We lead & escort guests to tables - do not point them to their table
  • Ability to organize, plan, multi-task and manage reservations and walk-ins
  • Awareness of table courses and turns, servers pace, guests satisfaction with a sense of urgency
  • Communicate with management of any issues regarding guests, staff and kitchen issues
  • Responding expediently and efficiently to guests requests, comments, concerns and complaints
  • Continually detailing and maintain the cleanliness of the front desk and restaurant
  • Proper phone etiquette
  • Complete all opening and closing side work daily
  • Nurture a positive working environment
  • Successfully represent the brand
  • Certain degree of creativity and latitude is expected in all situations and events
  • We graciously thank all guests as they leave using their surnames or title and a proper valediction
  • Front Desk staff are the first and last impression
  • Administrative
  • Securing all personal items before clocking-in
  • Clocking-in wearing your proper uniform with tools and ready to go straight to work
  • Create a working relationship with all hotels and their concierges
  • Clear understanding of reservations policies and party limitations
  • Ability to handle all reservations including bookings of larger parties
  • Ability to communicate with fellow staff and management
  • Clear understanding of restaurant policies and service sequences
  • Delivering superior guest service and ensuring absolute Customer Satisfaction
  • Clocking-out only after completing all side work duties and having checked out with a manager
  • Financial
  • Presenting accurate and complete checks to guests for To Go orders and Gift Card sales
  • Proper settling of transactions and basic mathematics skills in regards to cash handling
  • Insuring all checks remaining on tables get to the proper servers or bartenders
  • Acute ability to handle cash transactions, manage and reconciliate cash drawers
  • Properly declaring tips
Minimum Requirements
  • Minimum of 1 year of seating in a high volume restaurant
  • Must be able to stand for an extended period of time
  • Strong cash handling, basic mathematics and reconciliation skills
  • Keen awareness for guests, staff and the entire restaurant, not just your station
  • Understanding the fluidity of the restaurant with a keen sense of urgency
  • Maintain one's composure, good judgement and common sense in all situations
  • Ability to communicate with guests, future guests, staff and management
  • Ability to self motivate and interact creatively with guests and fellow staff members
  • Ability to work within a team atmosphere
  • Must be available to work a flexible schedule including all holidays
  • Must pass an oral swab drug test
  • Must possess a State of Hawaii Tuberculosis Clearance Certification
  • Must possess a Health Card / Serve Safe Card

Must possess a Alcohol Service Certification / TIPS Certified

Employment Type
Full-time, Part-time
Job Location
Date posted
July 22, 2021
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Position: LINEAGE RESTAURANT - Host

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